Privacy Policy


We take the protection of your personal information very seriously and treat your personal data confidentially and in accordance with the legal data protection regulations and this privacy policy.

Data processing on this website

We automatically collect and store information in log files, which transmitted the coming on your device for use browser automatically to us. This information is temporarily stored in a so-called. Logfile. The following information is thereby recorded without your intervention and stored until an automatic deletion:

  • IP address of the requesting computer,
  • Date and time of access,
  • Name and URL of the file,
  • Website from which the access is (referrer URL)
  • browser used and possibly the operating system of your computer and the name of your access provider.

Said data is processed by us for the following purposes:

  • Ensuring a smooth connection set-up of the site,
  • Ensuring a comfortable use of our website,
  • Evaluation of system security and stability, as well as
  • to other administrative purposes.

The legal basis for data processing is Art. 6 para. 1 sentence 1 lit. f DSGVO . Our legitimate interest follows from the above listed purposes for data collection. In no event will we use the collected data for the purpose to draw conclusions on your person.

In addition, we use when visiting our site cookies and analysis services. Further explanation can you get in this Privacy Policy.

Use of cookies

The websites make use of so-called cookies. These serve to make our service more user friendly, effective and safer. Cookies are small text files that are stored on your computer and stored by your browser. Most of the cookies we use are so-called “session cookies”. They are automatically deleted after your visit. Cookies on your computer no harm and do not contain viruses.

We use the following types of cookies, the scope and function of the following descriptions:

  1. transient cookies
  2. persistent Cookies

a) Transient cookies are automatically deleted when you close your browser. These include in particular the session cookies. This store a session ID with which can be several requests from your browser the joint meeting to map. This allows your computer can be recognized when you return to our site. Session cookies are deleted when you log out or close the browser.

b) Persistent cookies are automatically deleted after a predetermined duration, which may differ depending on the cookie. You can always delete the cookies in your browser security settings.

You can configure your browser settings according to your wishes and z. B. refuse to accept third-party cookies or all cookies. We point out that you may be able to use all features of this website.

Collection and storage of personal data and the nature and purpose of their use in registration

When registering on our support platform , we store the information that we run here and have also

  • Date and time of registration
  • First name Last Name
  • phone number
  • e-mail
  • password

You have the option at any time to modify your registration information.

We retain this information for the purpose of giving you an opportunity for a reply and view your reported data and thus you can check the status of the processing. We store: your feedback with title.

The data processing is done at your request and according to Art. 6 para. 1 sentence 1 lit. B DSGVO necessary for those purposes for the proper handling of your feedback. How to store your feedback and be able to make to keep the data for statistical analysis of our product quality. We will remove your data at your request and delete the data if we pull the product from the market.

The collection of this data is:

  • to identify you as our customers,
  • for handling support services
  • for correspondence with you


If you want to receive the newsletter offered on the website, we need your e-mail address. You can unsubscribe at any time over the specified link in the newsletter free newsletter. The dispatch of the newsletter is done using “MailChimp”, a newsletter delivery platform from US vendor Rocket Science Group, LLC, 675 Ponce De Leon Ave NE # 5000, Atlanta, GA 30308, USA.

The email addresses of our newsletter recipients and their further described in this notice Data are stored on the servers of MailChimp in the US. MailChimp uses this information for shipping and evaluation of the newsletter on our behalf. Furthermore MailChimp can use to optimize or improve their own services according to their own information, this data, eg for technical optimization of shipment and the presentation of the newsletter or for economic purposes, to determine which countries are the recipients. However MailChimp does not use the data of our newsletter recipients to write them yourself or to third parties.

We trust in the reliability and IT and data security MailChimp. MailChimp is under the US-EU data protection agreement “Privacy Shield” certified and commits itself to comply with EU data protection requirements. We also have with MailChimp a “Data Processing Agreement” completed. This is a contract in which MailChimp committed to protect the privacy of our users to process in accordance with its privacy policy on our behalf and in particular not to give to others. The privacy policy MailChimp you can see here .

contact form

If you send us via the contact form requests your information from the inquiry form including you specify where contact details are stored for processing the request and in the case of follow-up questions with us. This data will not be disclosed without your consent on. You can always for the future by e-mail to your data Contact deleted.

share content on Facebook, Google +1, Twitter & Co.

On our Internet pages we use so-called social plugins. The plugins are identifiable by the logo of the respective social network. When you visit a page of our website that contains an activated plugin, your browser makes a direct connection to the provider’s servers. The content of the plugin is the provider directly to your browser and integrated into the side. By integrating the plugin certain information is transmitted to the third party and stored by it.

but if they are not a member of the respective social networks, there is a possibility that this find out the IP address via the Social Plugin and save. If you are logged in to a social network, third-party can assign to visit our website your personal profile on the social network immediately. If you interact with the plugins, for example, the “Like” the “+1” – the “Tweet” – press or the “Instagram” button, the corresponding information is also transmitted directly to a server of the third party and stored there. The information is also published in the social network, on your Twitter or Instagram account and appear with your contacts.

If you want to prevent Google, Facebook, Twitter or Instagram collected on our website data does not assign your personal profile in the respective social network, you must log out before you visit our web site at the social network. You can load the plugins with specialized add-ons for your browser, such as “NoScript” ( ). or “Gostery” ( ) prevent completely.

The providers are:

Disclosure of Data

A transfer of your personal information to third parties for purposes other than those listed below will not take place. We share your personal information only to third parties if this is permitted by law and according to Art. 6 para. 1 sentence 1 lit. b DSGVO is required with you for the settlement of contractual relationships. We use the data you provide:

  • to fulfill and process your support requests,
  • for the processing of claims, which open into a replacement,
  • a transfer of your data is in keeping with the shipping company, to the extent necessary for the delivery of the goods,

One other transfer your data to other third parties or used for advertising purposes outside a purpose consented Newsletter shipment does not take place.

This website uses a translation tool (Google Translate)

The website offers you the possibility to automatically translate the page with the price set by the company Google to search engine Google Translate. To this end, your Internet connection program to Google’s servers must accept. In this way, Google gained knowledge that through your IP address, our site was called.

The use of Google Translate is done in the interest to make our website as well as in other languages. This is a legitimate interest. The translations produced can not be regarded as accurate and can sometimes contain incorrect or offensive language. We assume no liability for the accuracy, reliability or timeliness of translated by this system information, and assume no liability for damage suffered. In addition, it may not be possible to translate some parts of the page such as embedded files or graphics.

Learn more about Google Translate: Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043 ( “Google”)

Privacy Statement for the Use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. ( “Google”). Google Analytics uses. “Cookies”, text files that are stored on your computer, to help analyze how users use the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. More information on using user data to Google Analytics, please see the privacy policy of Google.

Opposition to data collection

You can prevent the collection of your data by Google Analytics by clicking on the link below. It will set an opt-out cookie that prevents the recording of your data on subsequent visits to this site: Disable Google Analytics

Privacy Policy for cross-device remarketing

Our websites use the features of Google Analytics remarketing in conjunction with the cross-device functionality by Google AdWords and Google DoubleClick. Provider Google Inc. 1600 Amphitheater Parkway Mountain View, CA 94043.

This feature allows the started with Google Analytics remarketing advertising target groups with cross-device functionality by Google AdWords and Google-DoubleClick link. In this way, interest-based, personalized advertising messages that have been depending on your previous usage and browsing activity on a device (eg mobile phone) adapted to you can also be displayed on another one of your devices (eg tablet or PC).

If you have granted such permission, Google links for this purpose your web and app browsing history to your Google account. In this way, where you sign in with your Google account, the same personalized advertising messages are switched to any device.

To support this feature Google Analytics tracking google authenticated IDs of users that are temporarily associated with our Google Analytics data to define target groups for cross-device display advertising and Web site.

You may object to the permanent cross-device remarketing / targeting by opting out of personalized advertising in your Google account; follow this this link: more information and the privacy practices, see the privacy policy of Google at: ads /

Privacy Policy for use of YouTube

Our website uses plugins operated by Google site YouTube. Operator of the sites is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. If you visit one of our equipped with a YouTube plugin pages to connect to the servers of YouTube is produced. Here the Youtube server know which of our sites you have visited.

If you are logged into your YouTube account to enable YouTube to map your surfing habits directly your personal profile. You can prevent this by log out of your YouTube account. For more information on handling of user data in the Privacy Policy YouTube at:

Right of objection and right to information

They have according to Art. 15 DSGVO any time the right to free information about your stored personal data, its origin and destination and the purpose of the data processing and the right to correct, block or delete this data.

If you have any questions that are not answered by this Privacy Policy, you can at any time at the following e-mail address or through the Contacts contact given contact us: Contact