Privacy Policy


We take the protection of your personal data very seriously and treat your personal data confidentially and in accordance with statutory data protection regulations and this privacy policy.

Data processing on this website

We automatically collect and store information in log files that the browser used on your device automatically sends to us. This information is temporarily stored in a so-called log file. The following information is collected without your active participation and stored until automated deletion:

  • IP address of the requesting computer,
  • Date and time of access,
  • Name and URL of the file,
  • Website from which the access is (referrer URL)
  • browser used and, if applicable, the operating system of your computer as well as the name of your access provider.

The data mentioned are processed by us for the following purposes:

  • Ensuring a smooth establishment of connection to the website,
  • Ensuring a comfortable use of our website,
  • Evaluation of system security and stability as well as
  • for further administrative purposes.

The legal basis for data processing is Art. 6 para. 1 sentence 1 letter f of the GDPR. Our legitimate interest follows from the data collection purposes listed above. In no case do we use the collected data for the purpose of drawing conclusions about you.

In addition, we employ cookies and analytic services when visiting our website. Further details can be found in this privacy policy.

Use of cookies

Internet pages sometimes use so-called cookies. These serve to make our offering more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and stored by your browser. Most of the cookies we use are so-called “session cookies”. They are automatically deleted after your visit. Cookies do not harm your computer and do not contain viruses.

We use the following types of cookies, the scope and operation of which are explained below:

  1. Transient cookies
  2. Persistent cookies

a) Transient cookies are automatically deleted when you close the browser. These include, in particular, the session cookies. These store a so-called session ID, with which various requests from your browser can be assigned to the common session. This will allow your computer to be recognized when you return to our website. The session cookies are deleted when you log out or close the browser.

b) Persistent cookies are automatically deleted after a specified period, which may differ depending on the cookie. You can delete the cookies in the security settings of your browser at any time.

You can configure your browser setting according to your wishes and, for example, decline the acceptance of third-party cookies or all cookies. Please be aware that you may not be able to use all features of this site.

Collection and storage of personal data and the nature and purpose of their use in registration

When registering on our support platform , we store the information that we have explained here and in addition

  • Date and time of registration
  • First name Last Name
  • phone number
  • e-mail
  • password

You have the option to change your registration data at any time.

We store this data for the purpose of giving you the opportunity to provide feedback as well as to view your reported data so you can check the status of the processing. We save: Your feedback with title.

The data processing is based on your request and is required for the stated purposes of the appropriate processing of your feedback in accordance with Art. 6 para. 1 sentence 1 lit. B DSGVO. We save your feedback and keep the data in order to make statistical evaluations of our product quality. We remove your data at your request and delete the data when we remove a product from the market.

The collection of this data takes place:

  • to allow us to identify you as our customer,
  • for handling support services
  • for correspondence with you


If you would like to receive the newsletter offered on the website, we need an e-mail address from you. You can unsubscribe from the newsletter at any time via the link provided in the newsletter. The newsletter is distributed via MailChimp, a newsletter distribution platform owned by Rocket Science Group, LLC, 675 Ponce De Leon Ave NE # 5000, Atlanta, GA 30308, USA.

The e-mail addresses of our newsletter recipients, as well as their other information described in these notes, are stored on the MailChimp servers in the USA. MailChimp uses this information to send and evaluate the newsletters on our behalf. Furthermore, MailChimp may, according to its own information, use this data to optimize or improve its own services, e.g. for the technical optimization of shipping and the presentation of newsletters or, for economic purposes, to determine from which countries the recipients come. However, MailChimp does not use the data of our newsletter recipients to write to them or pass it on to third parties.

We trust the reliability, IT security, and data security of MailChimp. MailChimp is certified under the US-EU privacy agreement “Privacy Shield” and is committed to complying with EU data protection requirements. Furthermore, we have concluded a “Data Processing Agreement” with MailChimp. This is a contract in which MailChimp commits to protecting our users’ privacy, processing it on our behalf in accordance with its privacy policy and, in particular, not disclosing it to third parties. You can view the privacy policy of MailChimp here.

Contact form

If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provided there, will be stored in order to process the request and in case of follow-up questions. We will not share this information without your consent. You can have your data deleted at any time in the future via an e-mail to Contact.

Share content on Facebook, Twitter & Co.

On our Internet pages we also use so-called social plugins. The plugins are recognizable by the logo of the respective social network. When you visit a page of our website that contains an activated plugin, your browser connects directly to the provider’s servers. The content of the plugin is transmitted by the respective provider directly to your browser and integrated into the page. By integrating the plugins, certain information is transmitted to and stored by the third party.

If you are not a member of the corresponding social networks, there is still the possibility that they can use the social plugin to learn and save your IP address. If you are logged in to one of the social networks, the third-party providers can immediately assign your visit to our website to your personal profile in the social network. If you interact with the plugins, for example the “Like”, the “+1”, the “Tweet” or the “Instagram” button, the corresponding information is also transmitted directly to a third-party server and stored there. The information will also be published on the social network, on your Twitter or Instagram account, and displayed there to your contacts. For details of the purpose and scope of the data collection and the further processing and use of the data by the third-party providers, as well as your rights and setting options for the protection of your privacy, please refer to the privacy policy of the third-party providers.

If you want to prevent Google, Facebook, Twitter or Instagram from assigning the data collected via our website to your personal profile in the respective social network, you must log out of the relevant social network before visiting our website. You can also completely prevent the plugins from being loaded with specialized add-ons for your browser such as “NoScript” ( ) or “Ghostery” ( ).

The providers are:

Distribution of data

A transfer of your personal data to third parties for purposes other than those listed below does not take place. We only disclose your personal data to third parties if permitted by law and required for the settlement of contractual relationships with you in accordance with Art. 6 para. 1 sentence 1 lit. b DSGVO. We use the data provided by you:

  • to fulfill and process your support requests,
  • to fulfill and process claims that result in a replacement delivery.

A transfer of your data will be made to the shipping company responsible for the delivery, insofar as this is necessary for the delivery of the goods.

One other transfer your data to other third parties or used for advertising purposes outside a purpose consented Newsletter shipment does not take place.

This website uses a translation tool (Google Translate)

The website gives you the opportunity to automatically translate the page using the GoogleTranslate tool provided by Google. To do this, your internet program must connect to Google’s servers. As a result, Google learns that our website has been accessed via your IP address.

The use of Google Translate takes place in the interest of making our website available in other languages as well. This constitutes a legitimate interest. The translations produced may not be considered accurate and may sometimes contain incorrect or even offensive language. We assume no responsibility for the accuracy, reliability or timeliness of the information translated by this system and assume no liability for damages incurred. In addition, it may not be possible to translate some parts of the page, such as embedded files or graphics.

Further information on GoogleTranslate : Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043 (“Google”)

Privacy Statement for the use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and that allow an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. For more information on the handling of user data on Google Analytics, see the Google Privacy Policy.

Opposition to data collection

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie is set that prevents the collection of your data on future visits to this website: Disable Google Analytics.

Privacy Policy for cross-device remarketing

Our websites use the features of Google Analytics Remarketing in conjunction with the cross-device capabilities of Google AdWords and Google DoubleClick. The provider is Google Inc. 1600 Amphitheater Parkway Mountain View, CA 94043, USA.

This feature allows the Google Analytics remarketing ad target groups to be linked to the cross-device capabilities of Google AdWords and Google DoubleClick. In this way, interest-based, personalized advertising messages adapted to you based on your past usage and browsing behavior on one end device (e.g., cell phone) may also be displayed on another of your end devices (e.g., tablet or PC).

Once you have given your consent, Google will associate your web and app browsing history with your Google Account for this purpose. That way, the same personalized advertising messages can appear on any device you sign in to with your Google Account.

To support this feature, Google Analytics collects Google-authenticated IDs of users that are temporarily linked to our Google Analytics data to define and create audiences for cross-device ad promotion.

You can permanently opt out of cross-device remarketing/targeting by disabling personalized ads in your Google Account; follow this link: For more information and privacy policy, please see the Google Privacy Policy at:

Privacy Policy for use of YouTube

Our website uses plugins from the Google-powered YouTube page. Site operator is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. If you visit any of our YouTube plugin-enabled sites, you will be connected to the servers of YouTube. The YouTube server will know which of our pages you visited.

If you’re logged into your YouTube account, you allow YouTube to associate your surfing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account. For more information on the handling of user data, please refer to the YouTube Privacy Policy at:

Right of objection and right to information

According to Art. 15 of the GDPR, you have the right at any time to obtain free information about your personal data stored by us, its origin and recipient and the purpose of the data processing as well as a right to correct, block or delete this data.

If you have questions about this, which this privacy policy could not answer for you, you can always contact us at the following e-mail address or via the contact information specified in the Legal Notice: Contact